Water Register FAQs
Contact us
mywater Contact Centre
Phone: 08 8372 7561, option 1 during business hours
Email: dew.mywater@sa.gov.au
Searching the Water Register
Read our step-by-step user guide before you begin.
For a Water Licence, Site Use Approval, or a Permit you will need either the water licence, approval or permit number (e.g. WL-012345) OR a land title prefix, title volume number & title folio number (e.g. CT Volume 1234 Folio 523).
For a Water Resource Works Approval you simply need the works approval number.
You can only access this information by purchasing a Water Register extract. This information used to be available for free through Water Connect.
The purchase requirement provides an additional layer of protection for the identity of water licence holders.
Licence holder details are not available for free on the Water Register. You can purchase an extract of a water licence, which includes the licence holder’s name and other key information.
A water licence extract also includes details such as any registered security interests.
Requiring payment for an extract helps DEW provide an additional layer of protection for the identity of licence holders.
You can search for the water licence you wish to know about. The search result box that appears will note whether a licence has a security interest registered against it.
For details of the security interest, check the box at the end of the table to obtain an extract from the Register. Please note that a fee is payable for this extract ($13.00).
The Water Register is a public register, just like the land titles register.
In accordance with relevant laws and other government decisions, the Water Register contains information about the water licences issued in South Australia and the people/organisations that hold those licences, as well as associated entitlements/security interests.
We take your privacy seriously. If you believe that there is other information about you visible in the Water Register, please call the mywater Contact Centre. We will investigate immediately.
Updates and troubleshooting
A small number of licence transfer and entitlement trade applications have been affected by system transition issues.
We are working to process and finalise all outstanding applications as quickly as possible.
Once these applications have been processed and decided, the related information in the Water Register will update automatically.
All water licences have six digits. Your water licence number has been updated so that it has six digits. In most cases an additional 0 has been added at the beginning of five-digit water licence numbers.
We can advise your licence number over the phone (we will check your identity first). Your water licence number will be on all future correspondence from us.
mywater Contact Centre
Phone: 08 8372 7561, option 1 during business hours
Payments and receipts
Some information in the Water Register can only be provided through a paid extract. This helps make sure that personal information about water users is shared appropriately and only when requested for a specific purpose.
| Free search | Paid search | |
| Cost | Free | $13.40 (GST free) |
| Licence/entitlement information | ✓ | ✓ |
| Whether a Security Interest (Mortgage) exists | ✓ | ✓ |
| Licence holder name | ✗ | ✓ |
| Security Interest (Mortgage) holder name | ✗ | ✓ |
Please contact your regional Water Licensing Office to request a receipt. A receipt can be arranged and emailed to you. When you ordered your extract, you would have received a CUS reference number in your order confirmation. Please have this number ready when contacting staff, as it helps us locate your transaction and arrange for your receipt to be issued by email.
| Location | Phone | Office Location | |
| Mount Gambier | 8372 7561, option 2 | 152 Jubilee Highway East | DEW.LCWaterLicensing@sa.gov.au |
| Berri | 8372 7561, option 3 | 28 Vaughan Tce, Berri 5343 | Trade enquiries: General enquiries: |
| Adelaide | 8372 7561, option 4 | 81-95 Waymouth Street, Adelaide SA 5000 | DEWwaterlicensing@sa.gov.au |
