> Water and River Murray > Licences, allocations and markets > mywater Portal

mywater FAQs

What can I do in mywater?

Use mywater to:

submit a meter read
monitor water allocations and entitlements
apply to transfer or trade water
apply for well permits construction permits and lodge well completion reports
apply for permits to drill wells and for other water affecting activities
apply for, vary, or renew well drillers licences
apply for or vary site use approvals
check application statuses
make payments
provide notifications for installed, replaced, moved, repaired, or removed water meters.

You can use mywater to manage these things yourself, or complete the necessary paperwork and authorise another person/s to request a mywater login so that they can manage your water activities online on your behalf.

For instructions on how to submit a meter read in mywater, please refer to this video.

Accessing mywater

Do I need a mywater login?

You require a mywater login if you wish to manage your water instruments or you are authorised to manage someone else’s water instruments online.

While South Australia’s water users and businesses transition to mywater, you can still do your water business with us - for now - via our familiar offline forms.

DEW staff are available to offer support by email or telephone.

Once you are set up to use mywater, you will be able to take advantage of faster processing, the convenience of online payments, and the ability to track the progress of your application online anytime.

How do I request a mywater login?

Use the sign-up button on the mywater landing page – access.mywater.sa.gov.au - and follow the prompts.

You will receive an email confirming receipt of your request for a login.

When will my login request be activated?

We will review your request and activate your login within 2 business days if all required information has been provided.

You will receive an email to confirm that your login has been activated.

You will not be able to see your instruments, permits or water account balance until we have set up your user profile.

You can call the mywater Contact Centre during business hours at your convenience – we will help you to set up your user profile.

Who can request a mywater login?

Water users who want to use mywater need to request a mywater login. Likewise, water businesses that want to use mywater will need to authorise specific employees or representatives to request a login on behalf of the business.

To make the most of mywater’s capabilities (e.g. pre-population of applications with details relating to instruments; online payments, water account balances) people with a login will also need a mywater user profile.

Can my organisation have a mywater login that all our staff can use?

No, each of your organisation’s employees or authorised representatives will need to have their own unique mywater login.

This helps to ensure the integrity of South Australia’s Water Register and to protect the valuable water assets recorded in the Register. It also means that organisations can easily keep track of applications made on their behalf and ensure accurate record keeping in relation to each transaction.

Why can’t I see any of my licences or permits when I log in?

You don’t have a user profile yet.

mywater is a ‘smart’ system but we need to do some work to set you up so that mywater recognises you when you login.

How do I set up a mywater user profile?

You cannot do this by yourself.

You can call the mywater Contact Centre during business hours at your convenience – we will help you to set up your user profile.

To create your mywater user profile, we will need to know who you are, how you will use mywater (for yourself or on behalf of someone else or your employer) and which instruments (water licences or water related approvals and permits) you want (or are authorised) to deal with via mywater.

We will use this information to ensure that only you and people you properly authorise can deal with your water instruments (or lodge water related approval or permit applications in your name) via mywater.

Can I access mywater from a mobile device?

Yes. mywater has been designed and tested to be compatible with mobile devices, including tablets and mobile phones, as well as desktop computers. mywater is compatible with:

•    Google Chrome
•    Firefox
•    Safari
•    Microsoft Edge

However, we are aware that functionality may be limited on some mobile devices.

2024/25 Meter Reads

How do I submit my meter read?

Meter reads are due by 31 July 2025. Fines may apply for late meter reads.

To provide a meter self-read, submit an online meter reading form. Alternatively, if you have a mywater login and user profile, you can use mywater to lodge your meter read.

For instructions on how to submit a meter read in mywater, please refer to this video.

How do I know that my meter read has been successfully submitted?

If you have an active mywater login and user profile and have chosen ‘email’ as your preferred method of communication, you will receive an email from mywater confirming that your meter read has been received and entered into our new system.

If you don’t have an active mywater login and user profile yet, you can call your regional water licensing office.

Why didn’t I receive a water usage advice?

You will only receive an automated water usage statement (after your meter read is submitted and checked by our staff) if you have an active mywater login and user profile.

You can ring your regional water licensing office for assistance if you need a water usage statement.

2025/26 Landscape Water Levy

When will I get my landscape water levy (letter) for the 2025/26 water use year?

Annual landscape water levies for 2025-26 will be issued early in the in 2025-26 water use year. Levies will be published in the Government Gazette for the 2025-26 year by the end of June and published on the water licensing fees webpage.

What are the payment option for paying my levy invoices?

Once you have a mywater login and user profile, you may pay for your levy invoices by credit or debit card.

The following offline payment options are also available to all water users and water businesses:

BPay
Australia Post Billpay
credit or debit card by telephone
cheque.

Please contact the mywater Contact Centre if you need assistance with your levy payment.

Application forms

Will my applications be processed faster if lodge in mywater?

In most cases, yes. Many processes in mywater are automated. Many forms you are used to filling out manually will be pre-populated with data specific to you if you lodge them via mywater. Thus, mywater reduces the time it takes to submit, process and approve an application. This brings water trade processing times in

South Australia in line with other Murray-Darling Basin states.

mywater is available 24/7, so you can submit the application at any time including an evening or weekend. Remember though that most applications are subject to assessment by reference to relevant rules and will only be approved if they comply with those rules (for example the rules governing allocation transfer in the relevant water allocation plan).

You can check the progress of your application at any time in your personal mywater dashboard.

How can I submit application forms?

Once you have a mywater login you can submit applications online via mywater.

Once you have a mywater profile (call the mywater Contact Centre, our staff will help to get you set up), online applications will be quick and easy (the system will recognise you and will pre-populate most information in most application forms).

If you don’t have a mywater login yet, you can download PDF versions of all our water licence and permit applications forms from our website to proceed with any transactions or applications. Please see Department for Environment and Water - Water licence and permit forms.

Water accounts

I have never had a water account before, what is it?

Your water account is like your bank account: it tells you how much water has been allocated to you for 2024/25 (in accordance with your licence and relevant Ministerial determinations etc).

Each time you submit a meter read or trade water, your water account balance is updated. You can monitor your water account balance online once your mywater user profile is set up.

If you have more than one licence, you will have a water account for each licence.

If you have a licence that authorises take from more than one resource, you will have a water account for each resource that you are authorised to take water from.

Why isn’t my water account balance up to date?

If you don’t have a user profile yet, you will not be able to see your water account balance.