mywater FAQs

You can use mywater to:

• submit meter reads Watch our video on how to submit a meter read in mywater
• monitor water allocations apply to transfer or trade water
• apply for well construction permits and lodge well completion reports
• apply for, vary, or renew well drillers licences
• apply for or vary site use approvals
• check applications in real time and make secure payments

You need a login if you want to manage your water instruments online.

Some offline forms remain available. Over time, these forms will be transitioned to mywater. We encourage you to move to mywater soon to take advantage of the benefits. 

1. Visit mywater

2.  Select the 'Sign up' button and follow the prompts.

3. Check your inbox for a confirmation email.

We review and activate login requests within two business days (typically same day). You will receive an email once your access is live.

You will not see your licences or account balances immediately after logging in. You must first complete the mywater user profile step outlined below.

Currently, you cannot set up a user profile yourself.

Please contact the mywater Contact Centre during business hours. Our team will verify your identity and link the correct licences and permits to your account.

Any individual can request access. Businesses should authorise specific employees to hold their own logins; this ensures a clear audit trail and protects your water assets.

No, each employee or authorised representatives must have their own mywater login.

Having individual logins helps protect the integrity of South Australia’s Water Register and keeps water records secure. It also makes it easier for your organisation to track applications and maintain accurate records for each transaction.

If you can’t see your licences or permits, you may not have completed your sign-up.

Please phone the mywater contact centre during business hours. Our team will verify your identity and link the correct licences and permits to your account.

Your water account is like your bank account: it tells you how much water you have available to use or trade in the current water use year. 

Each time you submit a meter read or trade water within the current water use year, your water account balance is updated. You can monitor your water account balance online once your mywater user profile is set up.

If you have more than one licence, you will have a water account for each licence.

If you have a licence that authorises you to take water from more than one resource, you will have a water account for each resource.

It is important to be aware that a water account is refreshed annually at the start of the water use year on 1 July – and shows activity within that relevant water use year.

If you do not have a user profile, you will not be able to see your water account balance.

Please contact the mywater Contact Centre during business hours. Our team will verify your identity and link the correct licences and permits to your account.

If you do have a user profile, and you are still concerned that your water account balance is incorrect, you may have pending transactions. Contact your local water license office. 

Submitting meter reads in mywater is simple! Watch how to submit a meter read in mywater below.

Find out more information about meter reads. 

You have two options for submitting applications:

1. Online via mywater (fastest)

Once you have a mywater login you can submit applications online via mywater.

Once our staff set up your profile, the system will recognise you and pre-populate your information automatically. This makes applying significantly quicker and easier.

Need a profile? Call the mywater Contact Centre and our team will get you set up.

2. Manual forms 

If you don’t have a mywater login yet, you can download PDF versions of all our water licence and permit applications forms from our website. Please visit the Water licence and permit forms page. Over time, offline forms will be transitioned to mywater. We encourage you to move to mywater soon to take advantage of the benefits. 

Annual landscape water levies for 2026-27 are planned to be issued in early September 2026. Levy rates have been published in the Government Gazette for the 2025-26 year and are on the water licensing fees webpage. The levy rates for 2026-27 will be uploaded when they become available in June 2026.

Once you have a mywater login and user profile, you may pay for your levy invoices by credit or debit card.

The following offline payment options are also available to all water users and water businesses:

• BPay
• Australia Post Billpay
• credit or debit card by telephone
• cheque.

Please contact the mywater Contact Centre if you need assistance with your levy payment.

In most cases, yes. By lodging online, you benefit from:

• Automatically populate your details if you have a mywater user profile,saving you time and reducing errors.
• Submit your application and track its progress at anytime through your personal dashboard.
• Pay securely online

Important: While mywater makes the process faster, most applications are still subject to a formal assessment. They will only be approved if they comply with relevant rules.