Our response to COVID-19

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Licences & permits

Customer accounts

DEW Debt Recovery team
GPO Box 1047, Adelaide 5001
Phone: (+61 8) 8204 9263
Fax: (+61 8) 8115 1256
Email: DEWdebtrecovery@sa.gov.au

Contact the DEW Debt Recovery Team for enquiries related to your customer account, including:

  • invoices and statement copies
  • outstanding balance and payment enquiries
  • existing payment plans and the establishment of new payment arrangements
  • refunds on credit account balances.

For enquiries relating to a water licence (not account payment related), contact your local water licence office.

For enquiries relating to Crown land or shacks, refer to the phone contact in the detail of your invoice or contact your local Crown land office.