Feedback and Complaints

We welcome your comments, suggestions and complaints and we thank you for taking the time to contact us. We're committed to continually improving our services and your feedback helps us to do this.

We encourage you to use the online form, however you can provide your feedback or lodge a complaint:

• in writing to Department for Environment and Water, GPO Box 1047, Adelaide SA 5001
• in person at the Customer Service Centre (Monday to Friday 9am to 4pm), Ground Floor, 81-95 Waymouth Street, Adelaide SA 5000
• in person to any staff member
• online via the National Parks and Wildlife Service website
• by telephone on 8207 7700 (Monday to Friday 9am to 4pm).

Further information in relation to the complaints handling process can be found in the policy and fact sheets below.

If you require assistance to make a complaint, you can ask a representative (such as a family member, legal or community representative, Member of Parliament or another organisation) to make it on your behalf. The following services are also available:

• the Interpreting and Translating Centre provides interpreting and translating services
• the National Relay Service provides a phone service for people who are deaf or have a hearing or speech impairment.