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Feedback and Complaints

Despite our best efforts, we understand that mistakes can happen.

We welcome your comments, suggestions and complaints and we thank you for taking the time to contact us. We're committed to continually improving our services and your feedback helps us to do this.

We encourage you to use the online form, however you can provide your feedback or lodge a complaint:

  • via the Customer Service Centre (Monday to Friday 10 am to 4 pm):

    Ground Floor, 81-95 Waymouth Street Adelaide SA 5000
    Phone: 8204 1910

  • in writing to Department for Environment and Water, GPO Box 1047, Adelaide SA 5001
  • by telephone on 8207 7700 (Monday to Friday 10 am to 4 pm)
  • in person to any staff member.

Further information in relation to the complaints handling process can be found in the policy and fact sheets below.

If English is not your preferred language, please contact us through the Interpreting and Translating Centre. If you have a hearing or speech impairment, please contact us through the National Relay Service.

Additional information