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Feedback and Complaints

We welcome your comments, suggestions and complaints and we thank you for taking the time to let us know how you feel. We're committed to continually improving our services and your feedback helps us to do this.

We encourage you to use the online form, however you can provide your feedback or lodge a complaint:

  • in person at your nearest Natural Resources Centre office, or to any staff member
  • by telephone on (+61) 8207 7700 Monday to Friday from 10am to 4pm
  • via live chat with a customer service representative on the website Monday to Friday from 9am to 5pm
  • in writing: Department for Environment and Water, GPO Box 1047, Adelaide SA 5001

Further information in relation to the complaints handling process can be found in the policy and fact sheets below.  

If you require the assistance of an interpreter or translator contact the Interpreting and Translating Centre. If you have a hearing or speech impairment contact the National Relay Service

 Additional information

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