IKEA Australia
Driving towards zero-emission deliveries
IKEA Australia is leading the shift to zero-emission home deliveries, aiming for 90% of truck deliveries to be completed by electric vehicles by 2025. Currently (October 2025), over 80% of orders are delivered using zero-emission vehicles (ZEV) across all operating states, supported by a $4.7 million investment in EV charging infrastructure at stores and distribution centres. In collaboration with delivery partners, 110 ZEV's now operate in NSW, SA, WA, ACT, QLD and VIC. While regional deliveries remain a challenge, IKEA continues to advocate for policy support and fit-for-purpose public charging to help accelerate Australia’s transition to low-emission freight.
In 2018, Ingka Group—the largest IKEA retailer—announced a global ambition for all home deliveries to be made using ZEV's by 2025. IKEA Australia embraced this vision early, taking a leadership position to demonstrate that transitioning to zero-emission transport is not only feasible but essential.
As the journey progressed, it became clear that achieving this goal globally would require navigating significant complexities. Subsequentially, Ingka Group revised its target: now aiming for over 90% of home deliveries to be completed by ZEV's by 2028. This updated goal reflects both the ambition of the original target and a more realistic path forward, informed by experience and evolving conditions.
For IKEA Australia, this adjustment provided an opportunity to reflect on progress made to date, and to highlight the unique challenges of the delivery ecosystem in Australia and the targeted policy and funding from state and federal government required to overcome them.
In collaboration with delivery partners, currently, 110 ZEV's operate in all states that IKEA operates (NSW, SA, WA, ACT, QLD, VIC), enabling over 80% of customer orders to be delivered using ZEVs. The objective remains to reach 100% zero-emission delivery as soon as possible.
By the end of 2025, it is anticipated that approximately 90% of truck deliveries—covering all metropolitan customer orders—will be conducted via a ZEV. The remaining 10%, representing regional deliveries, will transition when supporting technology and infrastructure becomes available. To help address the infrastructure challenge for its delivery partners, IKEA Australia has invested $4.7 million to expand EV charging infrastructure.
The project includes the installation of EV chargers nationally to support delivery partners. A mix of 22kW AC, 20kW DC, 80kW DC and 150kW DC have been installed at stores and distribution centres. The configuration of chargers was based on available electrical capacity onsite, overnight charging for delivery operations, and flexibility. A dedicated distribution board includes load management for futureproofing opportunities.
Acknowledging the original 2025 target will not be met has allowed IKEA Australia to refine their strategy and strengthen the commitment to achieving a fully zero-emission delivery model. IKEA are urging a focus on what can be done over what can’t. This includes advocacy to support electric vans for metro deliveries, and charging bays that consider the size requirements for vans/light duty trucks in public charging infrastructure.
By openly sharing their journey and progress on their goal, IKEA aims to inspire others, foster collaboration on shared challenges, and advocate for the systemic changes needed to accelerate the transition to a zero-emission future.
Please note that the information provided has been submitted by the organisation and has not been independently verified.
