A winding dirt road follows the ridgeline at Razorback Lookout in Ikara–Flinders Ranges National Park, South Australia, showcasing dramatic views of arid hills, scattered vegetation, and the rugged outline of distant mountains beneath a clear blue sky.

Social media and terms of use

The Department for Environment and Water (DEW) uses social media channels to distribute information to the community.

This includes:

  • news
  • events
  • updates
  • department programs
  • days of significance.

The use of social media is just one way to share this information and provide customer service to the community.

The social media channels and page names we operate include:

Facebook

Instagram

LinkedIn

Twitter

YouTube

Terms of Use

How we manage our social media channels

All social media channels are overseen by the Strategic Communications and Engagement Branch of the Department for Environment and Water.

When we are online

We monitor our social channels Monday – Friday, 9am–4pm.

Our accounts may have different response times:
• Environment SA News & National Parks and Wildlife Service: same day replies within hours above
• Heritage SA, Cleland Wildlife Park and State Flora: usually within 2 business days

Looking for a faster response? you can contact us directly:

Contact National Parks and Wildlife Service
Contact Department for Environment and Water
Contact Heritage SA
Contact Cleland Wildlife Park
Contact State Flora

Please note: our channels aren’t monitored outside of these hours or on South Australian public holidays.

Comments may be disabled on posts outside of these hours or when resources are unavailable.

The social media sites used by DEW may occasionally be unavailable and DEW accepts no responsibility for lack of service due to this downtime.

Code of conduct

We welcome questions and commentary on our social media pages and expect users to be relevant and respectful.

DEW reserves the right to delete or block any comments, replies or direct messages that:

  • use profanity
  • abuse, harass or threaten others
  • contain misleading, deceptive, false, defamatory, explicit, threatening, violent or libellous content
  • could be considered prejudicial, racist, sexist, homophobic, or otherwise discriminatory or inflammatory are considered spam or trolling, are off-topic or disrupt constructive conversation
  • impersonate or falsely represent a person or organisation, including misleading claims of affiliation infringe on the intellectual property rights of others
  • promote sale of products or services for any commercial purpose unless you have our written consent to do so
  • collect, share or misuse personal information without consent (email addresses, phone numbers or private addresses).

Following and sharing content

We may like, share or re-publish content outside of our regular portfolio. This does not constitute endorsement of content.

Similarly, we may choose to follow other organisations or individuals. Being followed by DEW social media channels does not imply endorsement of any kind.

Image and video use

We love sharing photos and videos that celebrate our parks, wildlife, heritage and natural spaces.

We may feature user-contributed content on our social media, websites, paid campaigns, e-newsletters or printed materials, but we’ll always ask for permission first. This could be through a direct message, a comment reply, or an email.

By replying with “yes” or another clear agreement to our request, or by responding with a hashtag we’ve shared (e.g. #NPWSyes), you confirm that:

  • You’re at least 18 years old
  • You took the photo or video and hold the rights to it
  • You give us permission to use it, free of charge, across our digital channels and promotional materials
  • We’ll credit you whenever possible

Your content may appear on:

  • Environment SA News social media, newsletter and website
  • National Parks and Wildlife Service SA social media, newsletters and website
  • Cleland Wildlife Park and Adelaide Gaol social media, newsletters and website
  • Printed materials
  • Paid campaigns
  • Other DEW-managed digital platforms

Have any ques­tions? Email us here.

Link shortening

We may shorten URLs with commonly used link compressing services, such as Bit.ly or Hootsuite’s ow.ly.

Privacy

In accordance with South Australian Government State Records Act 1997 and The Archives Act 1983, all DEW social media content will be recorded and archived, as part of legislative requirements for Government record keeping.

Disclaimer

The information provided through DEW’s social media accounts is presented by the department for the purpose of disseminating information for the benefit of the public. While all efforts are made to ensure the accuracy of the information presented, the department does not make any representation or warranty about the accuracy, reliability, currency or completeness of any material provided via our social media accounts. Content posted by members of the public or organisations to DEW profiles do not represent the official view of DEW.

In an emergency call 000.

Acceptance of Terms of Use

By following or posting to DEW’s social media accounts, including comments or messages, you are adhering to our social media terms of use.

Any repeated violations to our terms of use will result in the user being blocked or banned from accessing DEW-managed social media accounts.

Acknowledgement of Country

Acknowledgement of Country

The state government acknowledges Aboriginal people as the First Peoples and Nations of the lands and waters we live and work upon and we pay our respects to their Elders past, present and emerging. We acknowledge and respect the deep spiritual connection and the relationship that Aboriginal and Torres Strait Islander people have to Country.

We work in partnership with the First Peoples of South Australia and support their Nations to take a leading role in caring for their Country.