Real life trumps text books for compliance training

The decision to transform the delivery model of DEW’s Warden’s Regulatory Compliance training several years ago is reaping rewards for participants and instructors.

Real-life scenarios have replaced textbook-based learning in Warden’s Regulatory Compliance training

Participant feedback and recognition of the importance of being able to practically apply information led Authorised Officer Training and Governance Coordinator, and certified workplace trainer, Hannah Dridan, to re-evaluate the delivery model.

‘In the past three years we’ve made the course more contextualised and less textbook-based,’ Hannah said.

‘Learning legal facts is important but you also need to know how to apply them in real life. In my view theoretical knowledge and practical knowledge are equally important to field regulators.

‘So now instead of reading chapters out of a book we have experienced rangers come and present and share the same information through case studies based in personal experience.

‘Not only is it more practical, but it’s much more engaging for participants and as a result we’re seeing improved results.’

The Warden’s Regulatory Compliance training is also seeing greater diversity among course participants.

‘What used to be a course more suited to people with a formal science background has become accessible to a broader cohort of students, including First Nations rangers,’ Hannah said.

‘Now we’re seeing many students who may have felt intimidated in a traditional classroom setting achieve success while still meeting all of the outcomes of what remains quite a complex qualification.’

And the statistics back this up. In 2017 only three rangers who identified as First Nations completed the Warden’s Regulatory Compliance training, but since the new delivery model the numbers have steadily risen with an almost four-fold increase this year, with 11 First Nations rangers completing the training. 

Ranger Phillip Dudley, who is a First Nations person and works at Adelaide International Bird Sanctuary (AIBS) National Park - Winaityinaityi Pangkara recently completed the Warden’s Regulatory Compliance training. He found the practical delivery method a great way to take in information.

‘The first day there was a lot to take in but the more people who talked about what they did and shared stories the better it was, I learnt so much,’ Phillip said.

‘It wasn’t like being in school as we had senior rangers talk to us about how they approach their job and then we could speak about what we would do if we came across similar issues in our job.’

The new training course represents best practice in the vocational training field, something which Investigations and Compliance Unit Manager Adrian Robb is particularly proud.

‘This more experiential approach to vocational training is the new standard,’ Adrian said.

‘It’s not about simplifying course material, to the contrary it’s a contemporary response to training which is common across the vocational field and education more widely.’

Other changes to the training include the progressive embedding of on-line Bridge training for certain pre-requisite modules which reduces the reliance on face-to-face delivery, and increased pre-course preparation in cooperation with participants’ line managers.

For more information contact Coordinator Authorised Officer Training and Governance Hannah Dridan or visit the Compliance Officer Training iShare page (internal access only).

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Real life learning in action, with Flinders Ranges District Ranger David Phillips using scenario based learning with Gawler Ranges Working on Country Rangers Sarah Butcher and Donald Morrison

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Ranger Phillip Dudley at his workplace