Parks visitor research

The Department of Environment, Water and Natural Resources is working on a research project that seeks to better understand and improve the experience that visitors have in and around the state’s parks, marine parks and reserves.

The department is holding a series of workshops with park users including tourists, recreational visitors, educational visitors, commercial tour operators and volunteers.

The workshops use a design thinking methodology – an innovative, evidence-based, visitor-centric approach to solving problems.

Each workshop includes about ten visitors. Through the workshops we explore visitors’ goals, needs, barriers and ideal scenarios when visiting parks. Then we map the journey that visitors take through their parks experience.

The workshops are collaborative, contain some creative elements and lead to robust discussion.

Workshop participants are thanked for their time with an annual multi parks pass valued at $90. Workshop participants have been recruited through peak recreation and education associations and social media.

Raw workshop feedback will be available in June on this page.

Current workshops:

There are no workshops currently scheduled. More will be added in late May.

For more information email


Previous consultation for this project has included:

  • Volunteers
  • Mountain bikers
  • Bushwalkers
  • Commercial tour operators
  • Outdoor educators
  • Parents
  • Campers