Birthday party terms and conditions

Please note

No koala holds or close-up experiences until further notice - our poor koalas have the sniffles. Just like humans, they need to rest and recover so we will not be offering koala holds until further notice
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  • The party price is valid for children aged up to 15 years, with a maximum of 25 children.
  • Only one catering choice can be selected for the whole party (special dietary requirements are catered for upon request).
  • Parents of the Birthday child enter free.
  • Additional parents/supervisors enter at the discounted group entry price and can order meals directly from the Café menu.
  • Birthday Party times available are (10:30 -1:00) or (1:30 – 4:00). These times allow you access to the café for 2.5 hours. However you are more than welcome to stay and utilize the park for the entire day. CWP is open from 9:30am till 5:00pm every day of the year (except Christmas Day and days of Catastrophic Fire Danger).
  • Please advise expected time of eating to café staff on arrival
  • Birthday parties are not available over Easter or on public holidays.
  • BYO Birthday cake with no cake charge if you supply your own serving materials. Otherwise $2 surcharge per person which includes plate’s forks and napkins.
  • Bookings require seven (7) working days’ notice. However staff will do their best to accommodate a late booking if possible.
  • To confirm your booking payment must be made in full 3 days prior to your booking. CWP accepts cash or credit card.
  • Cancellations by customer require a minimum of 3 days’ notice.  Cancellation shorter than this period will attract a 40% cancellation fee and any and all specific costs taken on your behalf (special order foodstuffs or park extras) will be forwarded on to you.
  • Cancellations by CWP may occur due to extreme weather or other conditions outside of Cleland Wildlife Park’s control.  You will be notified if this is to occur and refunded in full.
  • Parents are welcome to add any decorations to the reserved party table if desired. For the comfort of the animals please note we do not allow balloons, party blowers or whistles in the wildlife park. We do not mind decorative balloons in the cafe but not in the Wildlife Park. 
  • No other special offers or memberships apply to a CWP Party.
  • If the temperature reaches 32 Degrees, Koala encounters will be cancelled due to animal safety standards.

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